posted 10 months ago

You+Nissan Customer Promise Extended: 6 Core Pledges

You+Nissan Customer Promise extended: courtesy car, video assessment, fixed cost servicing and more

The You+Nissan Customer Promise has been extended to “set in stone” 6 core pledges and create “one of the motor industry’s most comprehensive customer service promises”, the manufacturer says. It is being rolled out in Europe as the first continent-wide customer promise, Nissan argues. The You+Nissan Customer Promise pledges to:

  • “keep customers mobile with a free of charge courtesy car or lift when their vehicle is in for service or repair;
  • provide a free vehicle assessment by video to help customers understand what’s going on with their vehicle’s service;
  • offer simple fixed price servicing and the best value for money by matching like-for-like written quotes within 10 miles of your local dealer;
  • provide continuous roadside assistance for free – offering maximum peace of mind; • propose a resolution to any problem within 2 working days;
  • enable customers to test drive any Nissan model when pre-booked online or through the customer service centre”.

Includes electric vehicles

The You+Nissan EV Scheme incorporates further promises for motorists with fully electric vehicles such as the Nissan LEAF (small family class), and the e-NV200 Panel Van and Combi. These are:

  • “Nissan electric vehicle owners can rapid charge their cars for free on the Ecotricity Electric Highway or at participating Nissan dealerships;
  • Nissan electric vehicle owners can borrow a petrol or diesel Nissan for up to 14 days a year (subject to terms and conditions);
  • Anyone thinking about buying a Nissan electric vehicle can borrow a LEAF or e-NV200 for a 24 hour extended test drive, allowing them to experience the vehicle first-hand;
  • Nissan EV drivers will receive free recovery and roadside assistance should their vehicle breakdown or run out of charge on the road;
  • All Nissan LEAF and e-NV200 models come with the reassurance of a 5-year/60,000-thousand mile battery state of health guarantee.”

Nissan launches new showroom design

Nissan has launched a new showroom design to further entice motorists. It incorporates a large halo secured by wire above vehicles. Its purpose is to replay messages relating to (say) low-interest finance offers.

Furthermore, a series of wall-mounted screens run promotional videos. The concept also minimises physical barriers between staff and customers such as desks and bulky computers. Cars are shown around a central lounge and a refuel centre.

The latter provides refreshments and iPads to entertain kids while their parents consider the options. Nissan's entire European Dealer Network will incorporate the new design by 2018.

 Nissan New Design Showroom