posted 6 years ago

Audi launch ‘online booking service’

Audi launches real-time online service booking tool

Busy week? Lots to do? Certainly no time to sit listening to music on a congested phone line when you need to book your car in for servicing, well if you own an Audi they have just come to the rescue and now offer an online booking service. From now on, customers using the majority of the UK’s Audi Centres can forget about opening hours, busy service departments and call waiting on phone lines when they want a service or MOT appointment, or even just a replacement tyre.

Audi owners can visit the website and click on the ‘owners area’ and arrange everything they need to do at their local Audi centre, so if you remember you need to book in to service your car and it happens to be eleven o’clock at night then a few clicks and you are booked in. The system covers all major and minor services, healthchecks, MOT’s, tyre replacements, general investigations and diagnostics. It also offers various mobility preferences for convenience, including courtesy car booking, collection and delivery, courtesy lift arrangements, while-you-wait services and the option to select the Audi Cam video-based diagnosis service.

The process is really quite simple, customers first choose their preferred Audi Centre, and can find the nearest one to their location by entering a town or postcode. They are then asked to select the service they require. Available times and dates are then offered, and can be selected along with additional services such as a courtesy car or courtesy lift. Once a selection is made, the chosen date and time is immediately blocked out by the system for the customer and a confirmation is displayed including a booking reference number and an estimated total cost for the work booked. Finally, this price is confirmed by the Centre by either email or text, so there is no problem with confirmation of the booking.

John Bower, Head of Service and Parts Operations at Audi UK, welcomed the new initiative: “the convenience factor is crucial to the continued success of our Audi Centres, so I’m delighted that this new booking facility is going to genuinely save our customers time and effort. At the same time it’s also going to enable us to confirm arrangements and convey pricing estimates virtually instantly, and with greater clarity, I am confident that use of this simple but highly effective tool will soon become second nature to many Audi owners.”