posted 4 years ago

DVLA Strategic Plan Reveals Agency Objectives

DVLA Strategic Plan 2014/15 to 2016/17 - Simpler Licensing And Excellent Services

The DVLA Strategic Plan has confirmed the organisation's targets for the next three years. These relate to four key areas: Simpler Licensing, Excellent Services, New Opportunities and The Best of DVLA. The Simpler Licensing elements of the plan encourage motorists to perform tasks online rather than via the traditional methods such as forms, etc. Initiatives include: enabling people to view their driving record on computer, retiring the windscreen mounted tax disc, creating a system for paying Vehicle Excise Duty by direct debit, eliminating the paper-based driving licence counterpart and permitting people to manage personalised registrations online. The Excellent Services category, in contrast, recognises that – despite the move online – the organisation must maintain the traditional methods of serving its clients. Initiatives include: seeking/acting on customer feedback, providing a best in class contact centre and initiating a satisfaction survey that sets performance standards. The Agency also plans to manage complaints more effectively by reducing the number that remain unresolved beyond first contact (by ten percent in 2014/15). The DVLA also plans to comply with regulatory and official correspondence standards by answering one-hundred percent of the questions posed in Parliament in the required time scale, etc.

DVLA Strategic Plan 2014/15 to 2016/17 – New Opportunities And The Best of DVLA

The New Opportunities category recognises there are assets that could be further exploited for the benefit of taxpayers. In other words, to raise money. The DVLA's printing facility produces premium identity products, for example. Furthermore, its database of vehicles/drivers is a reliable method of confirming identity and minimising crime. The Police already make considerable use of this resource. The DVLA also has a significant interest in managing and selling personalised registrations. The Agency therefore plans to make “best use of these opportunities as a service provider to both government and the private sector” as “building externally funded opportunities” is a priority. The Best of DVLA category involves enhancing its capabilities as a centre for licensing and identity assurance. Within this remit, it recognises that it possesses a range of capabilities necessary to be effective but – as the emphasis moves online – its staff must develop further digital skills. The DVLA Strategic Plan has also revealed that it hopes to reduce its impact on the environment by minimising carbon emissions and waste, manage its funding efficiently, and reduce the cost of some services to motorists.


why should the government/dvla profit with selling our personal information surel this would lead to future crimes i.e i.d. fraud as well as document fraud online?...its not right we should have the last say re: info its our personal stuff

Why should the DVLA earn revenue from its database of people for Identification, we legally have to register why should they then sell this information we do not agree to have our private information sold.

Doing away with the tax disc is the next step towards pay as you drive road pricing. If you drive few miles in a thirsty car, you might benefit. But if you are a high mileage commuter or self employed, it could impact many motorists severely. If they replace fuel duty with pay per mile, that might work well. But i doubt that's going to happen somehow, or am i being cynical?

Further to Barty Higgs' comments:- Give DVLA change of owner, change of taxation class (disabled) and change of registration number (private plate) to do all at the same time, you'll really upset the apple cart. The old local office in my area would have eaten the job inside a few minutes, but the postal system tok Swansea over twelve weeks an d cost me nearly £100 in revenue.

Personally think its a brilliant idea especially getting rid of the paper copy. Only against point is that when no one shows a license disc the chance of reporting someone has gone and the police cant stop everyone.

What an utter complete load of spun bull. Are they going to compensate the hundreds who through their own incompetence (DVLA) lost the right to ride a motorcycle. . AND REFUSED to accept liability. .

What cr?p. Why are the government/DVLA not using the Post Office? Why are the DVLA trying to reinvent the WHEEL? Norman ?

I like the excellent service idea, I could right a book on their incompetence in the licencing department. Every response takes 8 weeks

Reads like a load of bull from the in house professional liars dept (PR people). The biggest improvement would be for them to stop selling personal details of drivers to the thieving car park operators !!!

Just a lot of marketing fluff, and they left out the most important, Keep our data secure and not to sell it to companies. The only people having access to registration details should be the police and only the police and anything else should be a criminal offence.

This should have all been in place before DVLA closed down ALL it's regional and local offices, ensuring that everything now goes through the post to overworked staff . This move also prolongs rebates of unused licence fees so that kthey go over into another month making thousands of pounds for the treasury and again robbing the motorist. This has happened to me twice in the last 4 months!

About time the tax evaders were made to pay their share

Great news when we had tax dodgers I said one easy answer would be to put the tax on the fuel that way every one pays those on the road more pay for it.Alan Taylor 14/04/14

Well done DVLA, and only 5 years behind the rest of the world, online services are 'business as usual' for most services organisations

At last! Getting rid of that ridiculous piece of paper in addition to the photo DL card! Why, why, why have we had to have that pointless thing for so many years already?