posted 3 years ago

Volkswagen Service Promise Explained

Volkswagen’s 9 point Service Promise Comes at no Extra Cost

Volkswagen want you to feel confident about the quality of service you'll receive - every time you visit them. Together with their network of Volkswagen Authorised Repairers they've devised the 'Volkswagen Service Promise'; 9 promises designed to help you manage the cost of motoring and making your life easier. 

Price Match within 5 Miles

Volkswagen will Price Match a like-for-like written quote from any other garage within 5 miles, which also includes genuine Volkswagen parts. So that means you can ask around other local garages and get written quotes from them for the work you need doing, make sure they are using Volkswagen parts. Bring the quotes to your Volkswagen garage and they’ll price match them.

Exterior bulbs and wiper blades fitted

Volkswagen promise to fit wiper blades and exterior bulbs bought at no extra charge. They’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, they’ll provide a competitive quote for them too.

Visual Health Check

Volkswagen will promise to give your car a 34 point check of the basics, at no extra cost and with no obligation. You can also book in for an Express Visual Check (EVC).

Car wash and vacuum

Every time your service or repair job takes over an hour workshop, Volkswagen will wash and vacuum it at no extra cost. If the job takes less than an hour but you’d still like it cleaned, they’ll clean it completely free too.