David Grahme
Dealer
Sep 22, 2013
JCT600 Menston is the worst car dealership I've ever had the misfortune to go to, would recommend all Seat owners to avoid this dealership and use the very good and honest Seat dealer in Harrogate instead. (Benfield Harrogate)
Here's the story
I took my wife's Seat Ibiza sport, less than 3 years old (just) with less than 18 thousand miles on the clock into the JCT600 Seat dealer in Menston because we had a soft brake pedal .
1hr 40mins later they told me that the car needed new brake disks, front pads, the brake fluid completely replacing, the brake drums dismantling/cleaned put back together, they said that the car also needed new front tyres and that the handbrake had too much play in it.
All at a cost of about £400 not inc the tyres lol.
Now, my wife drives like a very steady miss daisy and is by no means a speed freak, she usually needs a set of front tyres on average every 5 years.
I told the service guy in JCT 600 Menston that I did not believe that the car needed all this work and that I would be getting a second opinion
.
He just handed me some paperwork that was the health check report, this used a traffic light system to show what work was needed and when and said that the car needed the work doing.
The system they use works like this
Red meant parts needed changing immediately and things are serious
Amber was advisory and indicated that you may need to have something looked at or changed in the future
Green which meant that everything was ok
The sheet I got from JCT600 Menston had everything in the red which indicated that all of the above required changing/repairing.
I contacted the service manager by telephone a few days later and explained that I had taken the car to a Mot garage and they tested the braking system of the car on a rolling road, checked the tyre's, disks, pads, brake fluid and guess what.......the only thing wrong with the car was a little play in the handbrake cable(which they fixed in 2 seconds).
The service manager just stated that they stand by their inspection report even though I could prove that what they said was wrong.
A number of weeks later I put the car in for its service and 1st M.O.T to the Seat dealer in Harrogate which is Benfield .
I never told them about the trouble I'd had at Menston JCT600 and as arranged a man collected the car when they said they would and brought it back later that day with a 12 months M.O.T and a service stamp in the service book.
They also did the same health check that JCT600 Menston did and produced it on a similar sheet of paper using the same traffic light system and the car went through clean with no mention of all the work that JCT600 Menston said needed doing.
It also flew through its M.O.T with no problems at all and was deemed completely healthy .
I also need to make clear that I tried to take this matter up with JCT600 at both the garage, the Head office and was repeatedly ignored by both and eventually had to get Seat UK involved, who I have to say were very good and offered lots of apologies, a free service and M.O.T for the car next year at a garage of our choice.
Obviously the car will be going to the excellent Seat Benfield in Harrogate for the service and M.O.T:-)
It is my opinion, that of others that JCT600 Menston invented work that needed doing to our car just to make money, even though the car clearly did not need the work doing and because of this I would avoid JCT600 Menston like the plague if I were you .
If you want to stop JCT600 Menston inventing work that does not need doing, then make your displeasure known by taking your custom and your cars elsewhere.
Sorry for the length of this review but I felt that the story had to come out so that other people don't get conned by JCT600 Menston, thanks for reading.