SMC Ford Uxbridge

I have bought a few cars over the years and this has been the worst experience. It was bought unseen, not an issue, however when it was delivered I found that it did not have any fuel in it, I was promised there would be some and even worse it had not been cleaned and there was no tyre kit. I was told that it had been valeted and £10 fuel was put in it, well it wasn't and hadn't. Several emails later resulted in recompense for the fuel and valet which I had to organise myself and a tyre kit being posted to me. None of these issues should have happened . It was quite obvious that the car had not been checked prior to it's delivery, unless this is SMC's normal practice? It's certainly not what I and or any customer would expect to see and it has taken the shine off the whole experience. I did not want to drive it when it wasn't clean and it certainly should have been especially given the Covid situation! It now looks and smells like it should have done 4 days after I received it.