The Big Car Supermarket

In line with the other review about The Big Car Supermarket in Hanwell I would strongly advise not buying from here. I bought a golf from here in October 2016 which developed engine issues within the first week of ownership. I was told that the warranty did not cover diagnosis so I had to pay £300 at a local VW main deal ship and after 6 4 hours labour they were unable to indetify the problem but did highlight that unusual changes had been made to the car I.e. Things removed and loose wiring. On speaking with the garage to obtain a refund and return the car they became verbally aggressive and abusive. Finally after a three month ordeal of insurmountable inconvenience and stress we received a refund in line with our statutory customer rights through our bank via a debit card despite team. Buying cars can be very difficult when you have little mechanical knowledge and is largely based on trust but I would urge anyone looking to buy not to buy from this garage. It was an awful experience, they are not trustworthy and I would not want anyone else to go through this.